We have a same day return policy, which means, you can request a return by sending an email to [email protected] on the same day of receipt of the order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or broken or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method / or by providing discount codes for next purchase.
Return Shipping
In case the return was initiated by the customer due to a mistake by Al Rajwan or delay in delivery dates prior to those available in the Delivery Policy, then Al Rajwan will handle the return shipping fees. For other cases, the customer will be responsible for handling the return shipping fees associated with the return request.